My service was turned on 4 days ago so that's not it (they just never told me when it would be connected, I guess they forgot). Yesterday the ethernet connected, today no. So I can't even make it up to the password problem. The password problem. I got a user id and password from the CS person on the phone I spoke to when I first requested Broadband. I wrote them down. Then, the letter comes assigning me a completely different, vastly unrelated user id. And they say I know my password. Well, I thought I knew my user id too, but apparently not. Then in the letter they say one thing about which part of my email address is the user id and in the setup instructions they say something else entirely.

I have tried every available combination of all the ids and pws they gave me and nothing works. I even tried inventing some new combinations. Ugh.

So I call tech help and when I get them (after a 45 minute wait) they tell me I dialed the wrong number and they tell me to call the number I dialed. I wrote it down. It was the same one I called. Then she threw me back into voicemail hell again. 

So I'm still on dial-up. I'll try again tomorrow. 

WINDSTREAM SUCKS!! Their customer service is NON-EXISTANT! 

And now I'm going into the studio, I'm not even going to think about it again today.